Bank

Cole Enabnit

5/5

2 years ago

I wish every organization had someone on staff as great as Kyle Canifax. He is fantastic. Thank you!

pdxharpers

5/5

a year ago

Today we find ourselves inundated with email. Unfortunately sometimes the important stuff gets lost in the confusion of the mass of junk we receive. This is what happened to my son regarding his request for a waiver of required health insurance while attending PSU. He has insurance through our family plan but PSU had decided that our deductible was not to their liking and if he didn’t have $660 in a HSA they were going to charge us $890 + $200 in late fees for an insurance policy that he would likely never use.

Because their billing system is so lacking, they do not provide information related to bills due until the day they are due. Meaning I received an email from PSU today saying the bill was due today. Surely there is a better way to do things…. Regardless, the lost email to our son said that if he had a HSA with $660 deposited they would do him and us the favor of waiving the insurance requirement.

In comes our knight in shining armor Kyle Canifax, who helped us get the account established just in the nick of time with a smile and good humor! Thank you Kyle you are a gem! Thank you also to all the staff at Umpqua that greeted us with a smile and helped us connect with Kyle. You were all great!

Cydney F

1/5

2 years ago

Building has rude security, who will get aggressive with you over your dog without ever asking if it is a service animal. Felt very threatening and unsafe, so I left. Parking is also a nightmare. There’s nothing in here worth visiting.

DK All Day

1/5

6 months ago

Worst Bank I’ve experienced. I went there one month before my mortgage was due to set up auto pay and deposit 3 months of payments in the checking account to transfer to loan. The transfer was NEVER set up i learned when the mortgage was due. I went back to the bank. When I left I asked “is everything set up now?” The response was “Yep, as long as you have money to transfer. ” I thought that was a strange comment. Now, today 2 transfer for the loan is in pending. And I honestly think this was done on purpose by the Bank Rep. Something as simple as setting up auto pay from the checking account to loan has been a hassle.

I can not cancel the extra charge online. So now I need to wait until Monday to see if I can get 1 mortgage payment to go back to my checking account. I only want to use this bank to auto pay my mortgage and it can’t even do that. No customer service over the weekend is frustrating.

Elizabeth Zenger

5/5

5 years ago

Nothing I can say would be enough to thank these people for their excellent banking service. I switched to Banner Bank for both business and personal account several years ago. Their service is top-notch and personalized. I especially recommend them as a choice for small business banking, as there are no fees for a business checking account. I switched from a competitor when that “small bank” started charging fees to business accounts. I’m so glad that I did!

Brett Angnos

5/5

a year ago

I love this bank. Too many benefits to share.

L J

5/5

2 months ago

I am always excited to visit the downtown location. The staff are friendly, welcoming and provide quality customer service – in the branch and over the telephone.

Recently, while in the area, I went into the branch to say hello to my favorite representative, Greg Taylor. While sharing a conversation, I mention that I was on my way to a different bank to make a large cash transaction. Greg reminded me that cashiers checks were free. Immediately, I returned with the cash and also made a deposit to my account (intended for the other bank). I left the branch a satisfied customer, as always!

Bob Harper

5/5

a month ago

You have an extremely good employee and person in Greg Taylor. He goes beyond his job description. He has been helping my disadvantaged nephew for several years. I live in St. Louis Mo. and my nephew is your customer. Many times. Greg has stepped up to the plate to help me work thru his many problems. Greg should be given 5 stars and recognition for what he does for your organization and your customers. Bob Harper.

Erica Dagle

5/5

2 months ago

I want to take a moment to share what a pleasure it has been working with Greg Taylor over the last couple of years! I have been banking with Advantis for over 10 years and have enjoyed working with a local credit union. However, I have never had a consistent banker until Greg started helping me. I own three businesses and have at least 10 different bank accounts. As a small business owner my finances are complicated. Greg has consistently gone above and beyond to help with my numerous questions. The recent pandemic has added additional layers of complication to my finances and Greg has not missed a beat! He has been there to help every time I need something with a big smile on his face. I am very grateful for his assistance and can’t say enough nice things about him:-)

Devin Joubran

1/5

a year ago

Tellers have a really difficult time with words and their meaning

Molly Bean

2/5

a year ago

Went in to update account details around 1PM and all their bankers were on lunch and no one could help me. I would recommend staggering lunches so that your customers can be helped throughout the day.

D. Lewis Champie

1/5

3 years ago

Some of the most off-putting building maintenance and security officers I’ve EVER encountered.

1 – Our contact in the building never told us that we needed to use the freight elevator. Fair enough. It wasn’t that, it was the hard line, militaristic tone and physical demeanor that carried that information which was the issue.

2 – Security made us feel like we were not supposed to be “mingling” with the building patrons.

3 – Your loading dock sucks. No ramp. Right. Cause delivery and pickup people are less than and should be required to queue to get into the loading dock and be happy about it.

If you have your offices in this building. Congratulations.

Chad E

5/5

2 years ago

Monica Ao was the best person there to work with on a mortgage. She took the time to answer all my questions and when it came to getting a rate quote she was by far the lowest I’ve found. I was happy to say I found someone who explained it all to me in a way I could understand and I got the best deal.

Charlena Watson

1/5

3 years ago

Google needs to remove this. It’s not true u have to bank with them

Azul BlueDragon

4/5

6 years ago

This is a branch. There is a bank inside. It is not atm only. Google maps lied to me and I was driving clear across town for no reason.

Denny Lafrienier

1/5

a month ago

Last review made mistake of rating high.( read this entirely)when I have check deposited in n.y”they “hold my check for 2 weeks because of some overdrafts that mostly was nt my fault,att taking money out of my acct twice when they should nt have & a few other acts.and they always hold checks so this effects all my acts.this time,last time,time before,and before. I could go on,and on,I would look for another bank, any bank but Wells Fargo. I was going to Florida Monday on a business trip, bankin with Wells Fargo has made this trip not possible, so now I’m out of work for at least 3 weeks,4 th check held,maybe havin checks held,creditors take money out of your acct cause you have that set up with them,thus making overdrafts, that the bank wants to hold your checks for, so whose fault is it really…

Dylan Smith

5/5

7 months ago

Such a great bank to go to. You will have bankers who will dedicate their time to help you out as best as they can. Donald Hoxha went above and beyond for me.

Mariah “Genuine Beauty” Thompson

1/5

7 months ago

Never have I had such poor service at a bank. I stood in line forever to find out that I cannot cash my unemployment checks because I don’t have an account with them but they will not let me open an account either. Never will I ever tell my friends or family to bank with Wells fargo!

Adam Sparks

1/5

a year ago

It’s sad that B of A exist only to steal your hard earned money. Awful bank, put your money elsewhere, not with these crooks.

skyler grenrood

1/5

a year ago

This is my money and not yours!!! put cash tips(450.00 in with pay check medially overdraft for over 170 when there was cold hard cash in account. made a call got a big F U and now they won’t accept my checks as valid. would honestly be safer and easer to use a pool shark than them.

Tracy Hewitt

1/5

2 years ago

Just got done cashing a check. Which took over a half hour. Then they refused to cash the check because they couldn’t get a hold of the issuer. Very rude about it and treated me like I was some thief. Very embarrassing. I finally got ahold of the issuer and finally was able to cash it. No apology, nothing. Great customer service Bank of America.

Jeffrey Barton

5/5

a month ago

This banking establishment has the most wonderful staff.

A Dormaier

5/5

9 months ago

Best bank. Best crew. Been banking here for over 15 years and they have always been on the top of things.

Miller Mike

1/5

a year ago

This used to be a good branch, but it has severely gone down hill. I’ve had a merchant account here for 6 years and now dread my weekly visit. Do yourself a favor and go to OnPoint instead.

christopher delano

5/5

4 months ago

I’m the Vice President of a 55 year old automotive aftermarket distribution company. My company has been built on a foundation of providing incredible customer service and a high level of integrity. Today I had the opportunity to work with Omar finalizing an auto loan. Omar just set the bar for excellence. I was literally blown away! His communication, dedication, and commitment to the loan process was phenomenal. It was easy to see how much he enjoys helping and working with clients. The process was extremely easy. Unitus is beyond lucky to have Omar representing their institution. These days it’s difficult to experience this level of follow up and customer service. It’s rare people surprise me, I would consider myself very lucky to have Omar working for my own company. When it comes to my banking needs, I will only reach out to Omar for any of my future endeavors.

Devin McEnry

1/5

a month ago

I’ve always had great experiences with credit unions and had been with Unitus primarily for the last five years. Absolutely the worst customers service I’ve experienced with any business occurred in the last year. I recently made the switch to OnPoint and I recommend that anyone wondering whether they should join a credit union, the answer is yes, just a hard no with Unitus. Without going into too much detail, I was treated terribly, and when I said I was taking my business to another credit union and they saw I meant it, they treated a long time customer like I was nothing. Even went as far as to add charges they’d removed off my account back on. If you are a person who seeks customer appreciation, a word that means something, and respect, I highly recommend you stay far away from Unitus

Bill Jones

5/5

2 months ago

I always appreciate the real voice on the end of the line! I am an 8-year member with no complaints.

Charles Tiller

1/5

a month ago

Tam the bank manager is a complete and total waste of air. The guy makes promises he can’t keep, then after he flat out lies to your face, he will screen your calls after, and avoid you to no end. He completely 100% dropped the ball on a commercial real estate loan for us, then flat out avoided us after because he’s a coward and couldn’t even apologize for screwing the whole deal up and dragging me out for 2 weeks waiting for a solution that he very well knew he had no intentions on following through with. He should be a used car salesman since all he can do is talk the talk, and isn’t capable of walking the walk. Everyone else in this branch is totally decent, and gets the job done. TAM is the problem.

Caitlin Evans

5/5

7 months ago

Very warm, friendly, and professional interactions with the branch manager and personal bankers/tellers. I felt like one of the personal bankers, Hayden, truly understood my rather unique financial situation being unemployed on and off during the pandemic thus far. I felt accepted and not judged for temporarily struggling a little bit financially. I believe personal bankers like that are a dime a dozen, and I was exceptionally happy with the interaction when setting up a new savings account with the intent to continue my education in pursuit of a Master’s degree. Thanks, East Morrison KeyBank! I appreciate your unwavering kindness and professionalism during this time!

Judy Cazier

3/5

5 months ago

Very unhelpful during the PPP loan process. Couldn’t get my small business ” relationship manager” to call me back so I could complete the application. So now my small business is in jeopardy. I have 4 accounts with this bank and have banked here for decades. Very disappointed.
Update: I did get a message from key bank about this review but was never able to connect even after several tries. However, my branch did finally contact me regarding my PPP loan which has been completed.

Kimmer Goldblatt

5/5

3 weeks ago

I’ve known Morgan Montgomery for many years now. .What I’ve learned is Morgan knows the in’s and out’s of this business. He’s always willing to go out on a limb to help you get your needs met. He’s a really nice guy who’s been in the business a long time and is still passionate about making people feel confident while handeling their money.
Thank you Morgan for all you do!
Kimmer Echo Natural Beauty

Greg Garner

1/5

2 months ago

This branch is the worst. The staff is obnoxious and rude. And they are completely incompetent. They can’t get anything done at all.

David Woodham

5/5

a year ago

Super helpful at this location. Tellers are very friendly and the manager that was there when I went in today was able to go above and beyond helping with my auto loan when selling my car.

Allan Worman

1/5

4 years ago

This bank dose not care about people just making money by supporting Luke Dorf Inc your hurting the people they say there helping and about 1000 people that live in the neighborhood your bring crime into and bring drug dealers and all there followers. Any money your making well hurt you in customer service? You hired someone that too something from the bank she worked at and is now wrecking yours. Wait and see how being involved with a non profit organization that is not helping anyone is taking you down with them? Wake up

annette steiner

5/5

6 years ago

Excellent bank friendly people.

Vu To

5/5

a month ago

Lucas Kerper

5/5

2 months ago

Banker helped me activate an extra percentage on cash back. Helped me set up an IRA account and refinance a small loan which reduced the percentage rate on the loan by more than half! Opps this was for the branch on Columbia St.

Ryan Clark

1/5

2 years ago

They treat their employees poorly. Not to mention all the other underhanded stuff they have their talons in.

Julie Bucher

2/5

8 years ago

So, I needed to apply for a line of credit and my business coach suggested Wells Fargo. He introduced me to the business banker. He came to my office and I told him I wanted a line of credit. He then opened several accounts for me, I did NOT ask for these accounts to be opened. I thought, “well let’s give them a try”. Now listen, I do not like Wells Fargo, never have. Old stuff but not good stuff. I thought, move on and see what they can do for me. Longs story short they denied my line of credit and denied a credit card also. Deal breakers for me. So, I called the banker dude and told him to close all of those accounts he opened for me. I thought he did. Well, he did NOT!. Now the open account has been drained by good ol’ wells and they have run it to the point of taking me to a collection agency. Yeah, my fault. I should have taken out the $18 bucks but truly I thought it was not going to be charged because he told me this. Now, I have worked hard over the past few years to fix my credit and it is pretty good at this point. It takes a while for it to get better and with one swift kick in the butt I am down again. Well, Thank You Wells Fargo. Your lovely policies for raping someone for 18 bucks is pretty low. And, at $30 bucks a month it added up fast. But here is the punch in the face for me, they never told me they were closing this account and sending it to collections. I am with Bank of America and they have treated me very well. My coach was wrong and I have told him this. DO NOT GO TO WELLS FARGO, THEY WILL RIP YOU OFF.

Jil Gyuro

3/5

a week ago

I am wondering if this location will ever reopen, thank you.

Joshua Hansen

5/5

a year ago

Jeff Richardson was extremely dedicated and helpful, as well as very sharp. I also had a great experience with Brian Fast, who is very friendly and a very nice man, and quite dedicated to helping customers. This is the branch to go to, in my view. I will also point out that US Bank is a huge improvement over the larger banks (Wells Fargo, Chase, etc.).

Ai M-S

1/5

a year ago

If I could provide 0 star I would – half hour wait time with no business concluded. Ignored upon arrival, and after finally talking to a teller tells me a employee who’s been gone for hour and half on lunch break I need to see for currency conversion – told me to wait even longer and rolled his eyes. WF is my bank. They courtly acknowledged my presence and helped me out in less than 5 minutes. Part of reason why I left US Bank.

What’s difference!!

Freyja Pence

5/5

2 weeks ago

I would like to leave this simple review for anyone looking for this bank. I am not from the area, and I had no idea that WaFd existed apart from the most wild of my hallucinations. It was recently confirmed that the bank is, in fact, an actual thing and is on this planet. WaFd may not be of this earth, but she made her home here. It is a chaotic entity glitching in and out of our reality and I will die on that hill. The only reason it wouldn’t be five stars is because I still don’t fully believe it exists and it’s way out of the way for me to get to. But because it’s an actual thing, five stars.

Lightbulb Moments

1/5

2 weeks ago

Washington federal is not of this earth. It is a chaotic entity glitching in and out of our reality and I will die on that hill.

Carrie Murphy

5/5

2 years ago

Employees are friendly and I love that WAFD Bank is a portfolio lender! Keep it local!

George Leck

1/5

a week ago

All i will say is that…. I was transferred a total number of 7 TIMES!!!!! That is the organization and literacy skills…. The competence of bank of america customer service….. 7 DIFFERENT PEOPLE IN THE SAME CALL!!!! BANK OF AMERICA! No different to your local slaughter house…. They both have a bunch of headless chickens running around. I appreciate the favor you did me of closing out my account! Thank you!!!!! Next time around try and hire people who are actually qualified and competent for the job because just th3 otger day you fell 7 short…. 7 reps who didnt know what to do or barely what i was talking about…. And my english is Cambridge so i know its not the way i explained it.

Karine CHARRIER

5/5

8 months ago

Amazing service. The branch is spotless. I highly recommend.

David V

1/5

a year ago

The worst customer service in ALL of Portland…everytime
walk in , call in it doesn’t matter.

Katerli Florez

1/5

a year ago

The public service hours were not updated

A. H Portland Painting Company

5754 Cascade Hwy,

Portland, OR 97266

(503) 386-0844